

- Align, Approve, Amplify: The Content Governance Strategy That Delivers Great Content Every Time
- From Taxonomy to Templates: Essential Building Blocks to Scale Content Creation
- 5 Steps For Creating a Truly Useful Content Style Guide That Makes Your Brand Shine
- AI: The Ultimate Wingman For Your Brand Voice
- The Unexpected Opportunity of the Blind Case Study
- B2B Customer Case Study Programs that Put the Customer’s Voice at the Center

- When The Cookie Crumbles: Creating Personal Customer Experiences With First-Party Data
- How AI Is Creating Better Agent and Customer Experiences
- Translating CX Value into the C-suite’s Language
- Employee Experience: Taking a Page from the Customer Experience Playbook
- 2019 State of the Customer Journey

- An Introduction To Defining a Differentiated Brand Voice (And How AI Can Help)
- The Essential Governance Toolkit for Bringing Your Content Strategy to Life
- How to Build an Executive Thought Leadership Platform That Plays to Your Leadership Team’s Strengths
- How to Conduct a Social Media Audit That Helps Your Community Thrive
- Why You Need Social Media Guidelines
What people are saying about Erika’s sessions
Erika is a skilled marketing industry speaker who has been applauded for her ability to distill complex topics into simple and clear presentations. People often leave Erika’s sessions with a notebook full of new ideas and immediate steps they can take to improve the success of their work. But don’t just take our word for it—here is what attendees have actually said about Erika’s sessions:
“Very good. Content of presentation was relevant and fulfilled the promise of the description. I found it quite useful and will be able to put the material into practice.”
“The perfect presentation. A balance of strategy, takeaway tools (voice chart), examples from a variety of industries, both B2B and B2C, and actionable takeaways. This preso will justify the budget for this conference.”
“Really enjoyed the content of this session and it was presented really well. People asked intelligent questions and Erika gave thoughtful and practical answers.”
